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Privacy Policy

This privacy policy sets out how Willie’s Cacao uses and protects any information that you give Willie’s Cacao when you use this website.

Willie’s Cacao is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

Willie’s Cacao may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 21/05/2018.

 

  1. What we collect

If you decide to complete an online order, the information that you enter into the online form will only be collected by us if you submit your order. We will collect the following information

  • Contact information including name, telephone number, email address and mail address
  • Payment information needed to process your order

 

  1. What we do with the information we gather

2.1 Firstly we require this information to fulfill any orders you place, specifically we will use it for

  • Order Processing and internal record keeping.
  • Improving our products and services

 

2.2 Only if you have given us permission by checking the agreement box, we will also use it for

  • Sending promotional emails about new products, special offers or other information which we think you may find interesting
  • Contacting you for market research purposes.

2.3 We will preserve the content of any e-mail that you send us, if we believe that we have a legal requirement to do so. Your email message content may be monitored by our employees for security issues including where email abuse is suspected; our response to you may be monitored for quality assurance issues.

2.4  Financial transactions relating to our website and services are handled by our payment services providers, SagePay. We will share transaction data with our payment services providers only to the extent necessary for the purposes of processing your payments, refunding such payments and dealing with complaints and queries relating to such payments and refunds. All the billing information you provide us for your order will be recorded by our payment services providers. You can find information about the payment services providers’ privacy policies and practices at https://www.sagepay.co.uk/policies/privacy-policy

2.5  We will not sell, distribute, share or lease your personal information to third parties with any third parties other than SagePay our payment services provider, and this is solely for the purpose of processing your transaction.

 

  1. Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

 

  1. How we use cookies

Our system will record the date and time of your visit to our site, the pages viewed and any information downloaded. However, our systems will not record any personally identifiable information.

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

 

  1. Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

  1. Controlling your personal information

6.1 You may choose to restrict the collection or use of your personal information in the following ways:

  • When you place an order on the website you will see a box that you can click to choose to receive offers or information about products. If you would like to hear from us in this way please check it, or leave it blank if you do not
  • If you have previously signed up in this way, you may change your mind at any time by emailing us at moc.oacacseilliwnull@pohs or calling 01884 840 650. Alternatively there is an unsubscribe box you can tick on all our newsletters.

6.2  You may request details of personal information which we hold about you under the Data Protection Act 1998. If you would like a copy of the information held on please write to moc.oacacseilliwnull@pohs or to Willie’s Cacao, Unit A Langland’s Business Park, Uffculme, Cullompton, EX15 3DA, UK.

6.3 If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

7. Our legal basis for processing your data

 

Article 6(1)(f) of the GDPR states that we can process your data where it “is necessary for the purposes of the legitimate interests pursued by [us] or by a third party, except where such interests are overridden by the interests or fundamental rights or freedoms of [you] which require protection of personal data.”

 

We think it reasonable that if you have bought our chocolate or have asked to communicate with us in the past, then you are likely to continue to be interested in our chocolate and in communicating with us about it.

 

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Last orders for UK delivery by Christmas are on Tuesday 18 December. Orders after this date will be delivered from 3 January onwards. Dismiss