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Willie's Cacao
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Shop FAQs

How do I use the 100% cacao?
There are almost infinite uses for Willie’s World-Class Cacao, and once you get a feel for it, you will undoubtedly come up with your own ideas! To get started, we suggest you use one of Willie’s recipe books or scroll through on Willie’s main site: Willie’s Recipes . You can also join Willie’s newsletter, his Facebook page via the website for updates, special offers and recipe inspiration or browse online (YouTube and Channel 4) for clips of Willie’s TV series.
What does 'nutty', 'fruity' etc. mean in the descriptions of the cacao and chocolate products? Does the cacao/chocolate have added flavours?
No, there are no added flavours to the cacao or chocolate. The 100% cacao is just that, 100%. The chocolate has only cocoa butter and raw cane sugar added. These flavours are like notes in wine or coffee, a natural part of the different cacao beans.[/su_spoiler ]
Are all 100% cacao bars suitable for any recipe?
Yes. The different 'notes' in the cacao bars simply give a subtle difference to the flavour, and which bean type you choose is down to personal preference. Part of the experience is to cook with different cacao varieties and see what works for you.
Are the site and payment methods secure?
Yes, they are. Information exchanged with any address beginning with https is encrypted using SSL before transmission.The payment is taken via Sage Pay, which is a worldwide online payment gateway. This also means we do not hold or store any of your card details.
Can I order over the phone?
If you are experiencing problems placing your order and would like assistance, drop us an email. All our orders have to go via our online payment system, which is why we don’t provide a dedicated phone line for ordering. But, of course, we highly value your custom, and we love helping in any way we can, including arranging to take a payment over the phone if necessary.
How long will it take for my order to be processed?
We know that you’re keen to receive your order so order processing is always our priority. Please allow up to 48 hours for your order to be dispatched from the date of your order. We cannot guarantee delivery time as we rely on a third party but the majority of orders should arrive within a few days of dispatch.If you would like a guaranteed next day delivery, please choose this option at the checkout. Next day delivery must be to a UK address and the order must be placed Monday- Thursday before 12.00am.
Is standard mail delivery guaranteed to arrive within your estimated 2-10 days?
No, unfortunately not. While Royal Mail endeavor to deliver their First Class mail within this time, it it not a guaranteed service and times can vary. One can only claim against a delayed first class delivery after 21 working days, so if you need your order for a set date/ special occasion, we highly recommend you use Dpd 1-2 days delivery to avoid any dissapointment.
Do you ship worldwide?
Yes, to almost every country. The only current exceptions are to Guernzey, Kuwait, South Africa and Russia, as the frequent problems with these customs have caused a large administrative overhead which stands in no proportion to the small amount of orders we receive from this part of the world. We are also unable to ship to Europe at present. Our sincere apologies.
I have already placed an order but now need a guaranteed Dpd delivery?
Please contact us by email immediately if you changed your mind and decide to have your order sent by Dpd delivery. If the order has not been dispatched, we would need you to transfer the difference to us, wait for it to arrive into our account, then dispatch it to you. Be aware this process would delay dispatch and delivery even further. Please note, Dpd delivery is only possible for UK orders placed Monday-Thursday before 12am. If the order has already been dispatched, unfortunately, we cannot change this. Please also check our Shipping Information page for further details.
I don't have an email address. Can I still order with you?
We need an email address to place an order on our website, take payment, send order related emails and keep you up to date with any important information. If you do not have an email address, we would advise, in the first instance, using a friend or family member’s email. If this is not an option, please contact us.
There is a mistake with my order. What should I do?
In the unlikely event that we have made an error with your order, please contact us immediately by email and we will be happy to assist you.
My order has not arrived in perfect condition. What should I do?
In the unlikely event of your order not reaching you in perfect condition, please contact us by email immediately and we will be happy to assist you. We will require that you send us photographic evidence of any damage, to discuss alternative arrangements and to possibly put a claim with the delivery company.
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