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Willie's Cacao
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Chocolate
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Christmas's orders :

Placed by 8.30am on the 22nd December using DPD Next Day.

Orders placed on the 23rd December won't be dispatched until after 4th Jan 2022.

 

Shipping Information

 

Service Cost to single address Time from dispatch
STANDARD DELIVERY
Packed Weight under 2kg Royal Mail tracked £4.50 3-4 working days
Packed Weight from 2kg to 25kg DPD Next Day Tracked £6.95 1-2 working days
NEXT DAY DELIVERY
Packed weight from 2kg to 25kg DPD Next Day Tracked £6.95 1-2 working days

 

 

 

 

 

 

 

 

FURTHER INFORMATION

Packing your orders

Orders placed by 8.30am GMT, Monday – Friday excluding bank holidays, are usually dispatched within 1-2 working days, this is excluded from delivery time table.

So an order placed on Monday lunchtime would typically leave on Tuesday or Wednesday. The warehouse does not dispatch on weekends or bank holidays.

For security, hampers are always sent via DPD costing £6.95 and are excluded from any Free Delivery offers.

The weight of your parcel is calculated as the total weight of the individual products plus the weight of the outer shipping packaging. We may split orders into more than one parcel.

 

Delivering your orders

DPD’s Next Day Delivery Service applies to working days not to Saturdays or Sundays.

So if you order after 8.30am on a Thursday, it is likely that you won’t receive it until the following Monday.

 

Tracking your orders

If you would like to know the status of your order or delivery please email us on shop@williescacao.com giving us your order number and we will look at the tracking information for you.

DPD will always contact you if you are using their service.

 

Destinations

Orders to Scotland, Northern Ireland, The Scottish Highlands & Islands and far away UK destinations can take a few days longer than UK mainland deliveries.

The exact cost of delivery is calculated when you put in your address and orders are not eligible for free delivery.

Please not that we cannot deliver to PO boxes.

 

Weather

To avoid your chocolate arriving damaged, we will delay dispatching orders when temperatures are over 22 degrees C.

Please look at the tracking of your order for more details or contact us if you have any questions.

 

INTERNATIONAL DELIVERY

Destinations

The countries we can deliver to can change at any time, so please check when you place your order.

We are currently unable to deliver to South Africa, Guernsey, Kuwait and Russia.

We can deliver parcels up to 2kg to most other countries.

Delivery times vary by country and we are experiencing delays within Europe.

Please be aware delivery to Oversea destinations can take up to 4 weeks from dispatch

We regret that it is currently not possible to have an overseas delivery address for subscriptions to our Chocolate Tasting Club.

 

Cost and Customs

The cost of shipping will be calculated at checkout when you have put in your address.

All customs charges, import taxes and fees if applicable are the customer’s responsibility and are not included in the shipping costs.

It is the customer’s responsibility to comply with any import or customs requirements that your country has.

If for any reason the goods are not accepted, Willie’s Cacao will not be held responsible and will not accept returns or give refunds.

It is the customer’s responsibility to investigate and comply with any Covid specific additional restrictions or requirements in the destination country.

If for any reason the goods are not accepted, Willie’s Cacao will not be held responsible and will not accept returns or give refunds.

 

Weather

When delivering to hot countries we will always pack the chocolate to be protected from the heat.

However it is impossible for us to control, so the order is placed at the customer’s risk and if the chocolate arrives damaged the order will not be replaced or refunded.

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