Shipping Times & Charges*
|UK delivery||EU||Worldwide *|
|Working days||1 to 4||4-12||5-28|
|Packed Weight up to|
|0.75kg||‘ ‘||‘ ‘||”|
|1.00kg||‘ ‘||‘ ‘||”|
|1.5kg||‘ ‘||‘ ‘||”|
|4.00kg||‘ ‘||‘ ‘||—|
|more than 10kg||‘ ‘||£22.99 + £3 per kg above 10kg||—|
Orders placed during these times will be dispatched on a first placed first dispatched basis.
*Some locations are excluded from our standard shipping charges, these will be calculated at checkout (eg. Gibraltar)
*Hampers are only/always sent via DPD at £6.5 and are excluded from the Free delivery on all UK orders over £35.
The weight of your parcel is calculated as the total weight of the individual products plus the weight of the outer shipping packaging.
UK Shipping Information
-*Hot weather above 22c, will delay dispatch of orders, If unsure please contact us for further details*
– Shipping times are calculated on orders received by 9am UK time Monday – Friday, excluding bank holidays and weekends, therefore DPD trackable 1-2 days service of orders placed after 9am UK time on Fridays will be delivered at the earliest the following Monday.
-Orders of up to 2kg will be sent by Royal Mail untracked and take 3-4 working days minimum for delivery unless you choose to upgrade to the DPD trackable service that takes 1-2 working days for delivery.
-Orders over 2kg will be sent by DPD trackable service that takes 1-2 working days for delivery
-DPD delivery to Ireland, Scottish Highlands & Islands is Excluded from the Free Delivery, at extra cost calculated once the customer input their address and take minimum of 3-4 working days.
-Dispatch is not included in delivery times and takes 1 to 2 working days.
-Orders may be split into more than one parcel.
• Please not that we cannot deliver to PO boxes.
OUTSIDE THE UK Customers Notice
-Orders to the African continent may take up to 6 weeks to deliver.
-We can no longer ship to the USA, South Africa or Russia.
-Customs charges from ANY country, if applicable, are the customers responsibility and NOT included in the shipping charges-
We are not responsible for the customs charges on orders sent to any countries Outside Of The UK . Additional taxes, fees or levies may apply according to local legislation and customers are required to check these details before placing an order for international delivery. Where applicable, it will be the customer’s sole responsibility to comply with any export controls or sanctions rules applicable to goods supplied to you.
Willie’s Cacao will not be held accountable , therefore orders will not be refunded if they are refused and returned.
CUSTOMERS Oustide the UK are asked to check:
-with their own country if any restriction has already been/or will be put in place on goods entering the country.
-DIRECTLY with the courier , using the email tracking they will provide, if any delay will be added to the shipping time.
-Temperature at destination, whilst Willie’s Cacao will pack to their best ability, the sole responsibility for the order arriving in good shape will be the customer’s, therefore, the order will not be replaced or refunded should it be spoilt or damaged.