*Our couriers have notified us that a very slight delivery delay might occur due to the current COVID-19 situation*
Please contact them directly from further details
Shipping Times & Charges*
-WORLWIDE Delivery charges vary depending on destination and size/weight of the parcel.
It is all calculated at checkout once customer input their addresses before the order is finalised.
|UK 1-3 days delivery||EU||Worldwide ***|
|Working days||1 to 3*||4-12||5-28***|
|Packed Weight up to|
|0.75kg||‘ ‘||‘ ‘||”|
|1.00kg||‘ ‘||‘ ‘||”|
|1.5kg||‘ ‘||‘ ‘||”|
|4.00kg||‘ ‘||‘ ‘||—|
|more than 10kg||‘ ‘||£22.99 + £3 per kg above 10kg||—|
*Some locations are exluded from our standard shipping charges, these will be calculated at checkout (eg. Gibraltar)
UK Shipping Information
*Uk Delivery – 1 to 3 days:
-Orders of up to 1.99 kilo will be sent by Royal Mail untracked and take 2-3days for delivery.
-Orders from 2 kilo will be sent by DPD , trackable and take 1-2 days delivery.
-Only available if orders are placed Monday to Thursday by 15.00 GMT.
-Orders placed on Fridays will be delivered the following Monday to Tuesday at the earliest.
-Calculated from the receipt of the dispatch email time
*DISPATCH is 1 to 3 working days and NOT included in SHIPPING timetable.*
*** Shipping to the destinations Outside of the UK might takes from 5 days to 28 days to arrive.
The table reflects the packed weight of orders. (The weights included in the product titles reflect the product weight excl. its packaging.) Also, for larger worldwide orders above 1kg the packaging weighs in at 300g. A 1.7kg order will therefore weigh 2kg. All other shipping weights are effectively discounted.
-Orders may be split into more than one parcel.
- Orders placed between Monday to Thursday before 12 noon GBT time: 1-2 working days to mainland UK; 2-3 days to Islands and Highlands
- Please not that we cannot deliver to PO boxes
- Orders to the African continent may take up to 6 weeks to deliver
- We can no longer ship to South Africa or Russia.
OUTSIDE THE UK Customers Notice
(as noted in our Terms and Conditions 3a to 3e)
-Customs charges from ANY country, if applicable, are the customers responsibility and NOT included in the shipping charges-
We are not responsible for the customs charges on orders sent to any countries Outside Of The Uk . Additional taxes, fees or levies may apply according to local legislation and customers are required to check these details before placing an order for international delivery. Where applicable, it will be your sole responsibility to comply with any export controls or sanctions rules applicable to goods supplied to you.
Willie’s Cacao will not be held accountable , therefore orders will not be refunded if they are refused and returned.
Please check you countries customs charges before you order.
–CUSTOMERS Oustide the UK are asked to check:
-with their own country if any restriction has already been/or will be put in place on goods entering the country.
-DIRECTLY with the courier , using the email tracking they will provide, if any delay will be added to the shipping time.