Free Standard Delivery on all UK orders over £35
Willie's Cacao
Willie's Cacao
SubscriptionsCorporate

Shipping Information

  SERVICE
COST TO
SINGLE ADDRESS
TIME FROM
DISPATCH
UK STANDARD DELIVERY    
Orders below £40
 Royal Mail Tracked
£4.50
3-4 working days*
 DPD Tracked Guaranteed£6.951-2 working days*
     
UK NEXT DAY DELIVERY    
Orders over £40 DPD Tracked GuaranteedFree1-2 working days*

** Please note that due to the heatwave affecting the UK at present, dispatch of orders might delayed. Please do contact us on shop@williescacao.com for further details. 20.06.2022

FURTHER INFORMATION

Packing your orders

Orders placed by 8.30am GMT, Monday – Friday excluding bank holidays, are usually dispatched within 1-2 working days, this is excluded from delivery time table.

So an order placed on Monday lunchtime would typically leave on Tuesday or Wednesday latest. The warehouse does not dispatch on weekends or bank holidays.

For security, hampers are always sent specially via DPD delivery at a cost of £6.95 and are excluded from any Free Delivery offers.

Subscription orders always incur a charge of £2.50.

The weight of your parcel is calculated as the total weight of the individual products plus the weight of the outer shipping packaging. We may split orders into more than one parcel.

Delivering your orders

DPD’s guaranteed 1- 2 days delivery service applies to working days not including Saturdays, Sundays or bank holidays.

So if you order after 8.30am on a Thursday, it is likely that you won’t receive it until the following Monday.

Royal Mail 3 - 4 days service is estimated and not guaranteed but, is trackable and applies to working days not including Saturdays, Sundays or bank holidays.

*Dispatch of orders, is excluded from delivery timetable and takes 1 -2 working days.

Tracking your orders

If you would like to know the status of your order or delivery please email us on shop@williescacao.com giving us your order number and we will look at the tracking information for you.

DPD will always contact you if you are using their service.

Destinations

Please note that due to circumstances outside our control we are now unable to ship to European countries.

Orders to Scotland, Northern Ireland, The Scottish Highlands & Islands and far away UK destinations can take a few days longer than UK mainland deliveries whether dispatched via Royal Mail or Dpd.

The exact cost of delivery is calculated when you put in your address and orders are not eligible for free delivery.

Please not that we cannot deliver to PO boxes.

Weather

To avoid your chocolate arriving damaged, we will delay dispatching orders when temperatures are over 22 degrees C.

Please look at the tracking of your order for more details or contact us if you have any questions.

INTERNATIONAL DELIVERY

Destinations

The countries we can deliver to can change at any time, so please check when you place your order.

We are currently unable to deliver to Europe, South Africa, Guernsey, Kuwait and Russia.

We can deliver parcels up to 2kg to most other countries.

Delivery times vary by country and the time frame given is only an estimation.

Please be aware delivery to Oversea destinations can take up to 4 weeks from dispatch.

We regret that it is currently not possible to have an overseas delivery address for subscriptions to our Chocolate Tasting Club.

Cost and Customs

The cost of shipping will be calculated at checkout when you have put in your address.

All customs charges, import taxes and fees if applicable are the customer’s responsibility and are not included in the shipping costs.

It is the customer’s responsibility to comply with any import or customs requirements that your country has.

If for any reason the goods are not accepted, Willie’s Cacao will not be held responsible and will not accept returns or give refunds.

It is the customer’s responsibility to investigate and comply with any Covid specific additional restrictions or requirements in the destination country.

If for any reason the goods are not accepted, Willie’s Cacao will not be held responsible and will not accept returns or give refunds.

Weather

When delivering to hot countries we will always pack the chocolate to be protected from the heat.

However it is impossible for us to control, so the order is placed at the customer’s risk and if the chocolate arrives damaged the order will not be replaced or refunded.

 

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